Refund and Cancellation Policy
When you may cancel a subscription and when refunds may be available.
1. General rule
DigitGlance subscriptions are billed in advance.
By subscribing, you agree to the plan price, billing period, and renewal terms shown on the website or invoice.
2. Free plans
Free plans may be used without payment and may be changed, limited, or ended with notice where required.
3. Monthly subscriptions
Monthly subscriptions may be cancelled before the next billing date.
Access continues until the end of the current paid period unless otherwise stated.
4. Annual subscriptions
Annual subscriptions are billed upfront.
Annual plans are generally non refundable once the billing period has started, except where required by law or where we state otherwise in writing.
5. Setup and onboarding fees
Setup fees, migration fees, training fees, customisation fees, and implementation fees are separate from subscription charges.
These fees are usually non refundable once work has started, except where required by law.
6. Refund eligibility
A refund may be considered where:
- a duplicate payment was made
- a technical error caused wrongful billing
- the law requires a refund
- we approve a refund in writing
7. Non refundable items
Unless required by law, the following are non refundable:
- used subscription periods
- onboarding fees
- custom implementation work
- migration services
- training services
- third party charges paid on your behalf
8. Cancellation process
To cancel, contact support at support@digitglance.com or use the cancellation process shown in your account dashboard if available.
9. Effect of cancellation
After cancellation:
- the account may remain active until the end of the billing period
- access may be reduced or removed after expiry
- exported data may remain available for a limited period
- unpaid balances may still be due
10. Chargebacks
You agree to contact us first before opening a payment dispute so we can try to resolve the issue quickly.
11. Contact
Digitglance Reliance
28 Micheal Adekoya Street, Ilupeju, Lagos State, Nigeria
Email: support@digitglance.com
Phone: 08162357628
www.digitglance.com